You joined the casino, claimed the bonus, and even played for some time, but in the end, you couldn’t withdraw your winnings. Why is that?
Such a situation can happen to anyone at an online casino. Disappointment and annoyance pile up when you can’t withdraw the expected money from the casino bonuses.
However, there’s no need to panic, as there’s always a logical explanation. Most often, the reason is that you have not paid attention to the general rules and conditions and haven’t fulfilled the bonus terms.
There are several things that you could possibly overlook, so you always have to be careful when getting acquainted with the conditions.
Properly licensed online casinos never cheat, especially when it comes to players’ money.
Gaming authorities strictly monitor the activities of online casinos, and if a casino even tried to cheat by embezzling the player’s money, it would immediately lose its business license and have to stop its entire business.
Below is a list of the possible reasons why you might be having a hard time withdrawing your bonus funds.
Which Games Did You Use for Wagering?
Every online casino has a list of the games that contribute towards wagering requirements.
The safest choice for wagering casino bonuses is usually slots, which in most cases count 100% towards wagering requirements. However, there may be exceptions, so you need to study the provided games in advance.
In addition, online casinos tend to exclude dozens of titles (which usually have a higher return rate than usual) and often also other types of games, such as video poker.
Therefore, check the wagering conditions and restrictions related to the games before you start playing.
Have You Fulfilled the Wagering Requirements on Time?
The casino always defines a time limit for wagering casino bonuses, which varies greatly from casino to casino and from bonus to bonus. It can range from 24 hours to 30 days.
One and the same casino can have different time limits for different offers, so be careful.
If the bonus conditions do not specifically mention the time available for wagering, it is determined according to the casino’s general bonus conditions.
If you don’t make it on time, you’ll lose all the bonus funds. So check in advance how much time is given and act accordingly.
What Was Your Bet Size?
Every now and then, it happens that a player wagers the bonus by placing max bets, which results in bonus refusal.
Always check the casino’s bonus conditions in advance to determine the maximum allowed bet per round and/or per line.
Fortunately, many casinos already have an automatic warning system that notifies you of a bet that exceeds the maximum. At some online casinos, it is even possible to set an upper limit for your bets.
Did You Wager Your Deposit?
Wagering requirements are an essential part of every bonus offer, which applies to both the deposit you make and the bonus.
If the casino has such a “double requirement” and you have only wagered the bonus, you won’t be able to withdraw your money.
As long as you still have enough time left, you can complete the rest of the wagering requirements and cash out the bonus funds.
Let’s look at an example.
- You’ve deposited $50.
- You will receive $50 on top of that as a 100% bonus.
- The wagering requirements are 35x.
- If the wagering requirements apply only to the bonus, you must wager 35 x $50 = $1,750.
- If the wagering requirement applies to a deposit + a bonus, you must wager 35 x (50 + $50) =$3,500.
In the latter case, there are twice as many wagering requirements compared to the first. The conditions of casino bonuses can be tricky at times, so be careful.
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